James No. 7 Posted October 22, 2007 Share Posted October 22, 2007 My household's ISP suspended our account today. We only found out after ringing up to complain about being disconnected from the internet, but to cut the long story short they finally let us back on. It was only then I found out the real reason it was disconnected by checking the main email account hosted by the ISP (I was never told over the phone, except given a host of possibilities); one of the email accounts hosted by the ISP was being used to send virus(es) via email. I came to the logical conclusion that it was hijacked via virus/trojan/whatever and just plain deleted that account. Whether I am correct or not is no matter to me, since I will not take chances (pending future suspension of seven days) and the account was not terribly important. I have also not connected the laptop that the email account was accessed on to the internet since. Would I be right to think that it was a virus or insecurity via the laptop which caused the email address to be "hijacked"? Of course, there is the possibility that the user unintentionally sent a virus via email, which is possible since they are not advanced users, but I doubt that (which won't stop me from trying to prevent such instances in the future, by the way). If I am not correct, what could possibly be the reason why this happened in the first place? If I am correct, was I right to delete the account and would I be right to then re-install the OS on the laptop and start it off with as much security - in the form of firewalls, anti-virus, spyware, etc., etc. - as possible? Whatever files on the laptop itself are necessary can be backed up quite easily. Basically, I just want to know the cause and apply the correct solution. Any help on this subject is greatly appreciated, since I am in the dark about this. I know what to do and what not to do when it comes to general internet and email use, so I have never had any real problems myself. Link to comment Share on other sites More sharing options...
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