Missing the point there. Its not just the armchair support who are finding it difficult, and its certainly not down to being lazy, people cant exactly just get a couple of hours to get down to Ewood during office hours, or havent got the facilities to hang on the end of a telephone for an hour.
People here are raising genuine concerns, and its only though knowing your weak points that the ticket office can improve. That will benefit us all in the long run.
That said I agree with you about Jim and moaning for moanings sake, dress that up any way you like, but his (or is it the times) agenda against John Williams tends to get in the way of rational thought.