Has anybody here been successful in receiving a refund from ifollow in the past? I ask as I purchased a match pass for the Bournemouth game but was left with a buffering black screen for the entire game. I have emailed ifollow and included photos of said screen but have been fobbed off with automated responses. Based on one of the posts above, it looks like the live chat isn't much help either. I think Chaddy and a couple of others mentioned they were chasing up ifollow for refunds recently so I was wondering if it has got anywhere.