My ticket, along with the tickets for the two European matches had been lost in the post and, because of the long queue on the 'phone I had to go to the ground to get my replacement on the day.
I asked the nice lady in the ticket office if I would have to repeat the operation twice more for the European matches. Well eventually she took pity on me and gave me the number of her direct line without going through the normal procedure.
No more long calls for me and no way am I disclosing the number to anyone else.