WacoRover Posted July 17 Posted July 17 I sent this email to the club the other day. so far, no response. I hope they reach out to me, I will gladly post, “yes, our club cares about its fans” if they do… Quote
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Tyrone Shoelaces Posted July 17 Posted July 17 The last 15 years tell me - no they don’t care. 7 Quote
simongarnerisgod Posted July 17 Posted July 17 no they don`t,the ones running the club financially only care about their renumeration and will do anything to hang onto to their job 2 Quote
Waggy76 Posted July 18 Posted July 18 'We will respect Jack Walkers' legacy ' Not for one minute! 3 Quote
Mattyblue Posted July 18 Posted July 18 Oh Waco, I do admire your enthusiasm… but no, they couldn’t give a flying fuck. 5 Quote
arbitro Posted July 18 Posted July 18 9 hours ago, WacoRover said: I sent this email to the club the other day. so far, no response. I hope they reach out to me, I will gladly post, “yes, our club cares about its fans” if they do… Rovers Customer Charter says they will reply in three working days. Send it again and point this out - I did and got an immediate response. Out of interest who did you email it to? Quote
WacoRover Posted July 18 Author Posted July 18 6 hours ago, arbitro said: Rovers Customer Charter says they will reply in three working days. Send it again and point this out - I did and got an immediate response. Out of interest who did you email it to? Rovers.co.uk ’contact us’ Quote
WacoRover Posted July 18 Author Posted July 18 Ok, I just sent another, marked, “2nd request.” Not that I expect an answer. Just wondering why the club does not do a little more to help its fans, particularly, the remote ones. I will cheer for Rovers, no matter if they’re in the Premier League, or the National League. The least they could do for we fans, is to acknowledge receipt of an inquiry about the club we love. Quote
arbitro Posted July 18 Posted July 18 2 hours ago, WacoRover said: Rovers.co.uk ’contact us’ I've sent you a message. Quote
DeeCee Posted July 18 Posted July 18 4 hours ago, WacoRover said: Ok, I just sent another, marked, “2nd request.” Not that I expect an answer. Just wondering why the club does not do a little more to help its fans, particularly, the remote ones. I will cheer for Rovers, no matter if they’re in the Premier League, or the National League. The least they could do for we fans, is to acknowledge receipt of an inquiry about the club we love. They'll look into it. Quote
Bronzed A Donis Posted July 18 Posted July 18 I imagine there are very few down there that do, some undoubtedly, but the fish is rotting from the head. Quote
Goozburger Posted July 18 Posted July 18 Lyndsey Talbot cares. Last season, someone bought a season ticket, but couldn't physically make it to their seat any more due to difficulties. They kept quiet but I decided to email the club to see if they could move him to an easily accessible seat. Lyndsey dealt with it well. For a polite suggestion, like @WacoRover's, a response saying "we'll pass it onto the team" or similar wouldn't go amiss, even if they think it won't happen. Raise it with your colleagues and see what they think. Perhaps people have given up, but the fish rots from the head, as they say. The club has talked for a year or two about better communication, and it's still missing, isn't it? Quote
WacoRover Posted July 18 Author Posted July 18 (edited) Thank you all, for your replies. That’s shown me what I guess I really wanted, which was to know our fans still care. with Arbitro’s help I just sent another message. Thanks again, everybody! Edited July 18 by WacoRover Quote
jodrell Posted July 18 Posted July 18 2 hours ago, DeeCee said: They'll look into it. Yours Ray Charles. Quote
Ferrit Posted July 18 Posted July 18 In a word - no. To expand on that, they couldn't give a toss. Quote
WacoRover Posted July 19 Author Posted July 19 Still no reply… from either email address. I guess I will have to follow the game on Everton’s game centre. Quote
Backroom DE. Posted July 19 Backroom Posted July 19 I know the club's twitter feed used to provide game updates, no idea if they still do or if it was ever utilised for pre- season games. As far as the club caring about the fans in general, no. Begrudgingly tolerating would be more accurate. Quote
WacoRover Posted July 19 Author Posted July 19 Still no answer from any of the three emails that I have sent to the club. Not even an acknowledgment of receipt. Quote
Andy Posted July 19 Posted July 19 Pretty shoddy to not even receive a holding message response. I have Customer Service teams reporting into me in my day job and the absolute basic requirement for customer contact is to acknowledge the query/request, even if it's a 'I don't know, but I'll find out'. Complete radio silence is very poor. Quote
bluebruce Posted July 20 Posted July 20 On 19/07/2025 at 13:23, WacoRover said: Still no reply… from either email address. I guess I will have to follow the game on Everton’s game centre. The LT usually has a live updates page. Quote
J*B Posted July 21 Posted July 21 No, but BRFCS, a self-funded fan website, does in the Match Centre: https://brfcs.com/football/match/1386555/west-brom-blackburn It'll only show during a game and for 48 hours after full time, though. Should self update with any majors. Quote
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